Read these reviews before you purchase: https://www.reviews.co.uk/company-reviews/store/aviva Was waiting 2 weeks to hear back from Aviva what is happening with my car. I called them numerous times in between and was fobbed off by them telling me there was no update even though I knew the garage had gone back to them with a quote. Finally received a call from the Assessor saying “you know by now your car is a ride-off”. How would I know when I hadn’t heard anything from Aviva. They then offered me half the value of my car, expecting me to shell out an extra €6k on a new car even though the accident was not my fault and the other driver was completely liable. I did not agree to this. Heard no more from Aviva, but the next day got a call from the Garage asking for my vehicle registration cert so they could scrap the car. This is appalling, even though I had agreed nothing with Aviva, behind my back they were getting rid of my car. Their service is absolutely terrible and I can see why the insurance ombudsman is after them for not paying out on claims.