As a third party claimant, the service was appalling in my opinion. Took 6 weeks to resolve, 4 times the documents had to be sent, staff who don’t appear to understand the issues and take responsibility for solving them. A fortune spent in many, many calls having to be made to chase this up and on hold for 15 minutes before speaking to anyone. If I was a cynical person, I would express the opinion that they were dragging their feet intentionally to make it difficult. If I could leave a review with no stars, that’s what it would be
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