Very Poor Customer Service .... (should be 0 Stars) I had a Vehicle hit my car behind and within a week his insurance admitted Lability however I was told that his insurance had to admit lability to Aviva and this could take upto 6 months!!!! .... only after I raised a complaint they bothered to call his insurance to find out i'm correct ... then I was told by a very rude person they will drop complaint (I guess if its to much effort they can't be bothered) also when my car came back from repair within 10 mins I got a call I must return courtesy car immediately ...they are more concerned about incurring costs for the person that hit me than looking after their customer ...my policy due for renewal end of this month ... I wonder if I will stay with them? ...yeah right!!! ... avoid like the plague!!!