After a claim , Aviva sent out loss adjusters on the visit to my sisters house , i was asked or interregated asked why i had parked my car 10 yards away from the house , ( reason my siaters husband parks on the drive and my sister directly opposite the front door ) Asked why the heating was not on in the house ...What these type of questions had to do with a loss of items during a house move beggers belive....Aviva have caused me emotional distress , to which they were instructed by the finacial ombudsman to pay £300 for the distress caused...The loss adjusters then sent me other peoples claim details yes they sent me other peoples personal data....I sent Aviva personal information they cant account for...The claim is still outstanding...My opinion of this company and the loss adjuster they used is of poor pratice to say the least...BUYER BEWARE.....