AX Paris Customer Service is absolutely DIABOLICAL and thats putting it mildly. I emailed "CHANTEL" at Customer Services about a faulty item and each time (4 times to be precise) got the same generic email back not even relating to what I was asking, even messaged them on FB ....Nothing!! I don't know how they can get away with treating customers like this. I paid £2.95 for postage when I ordered the goods BUT have to pay £3.95 for a pre paid Post Office label it disgusting..... Well I personally will not be using them again. Hopefully any customer reading these reviews will think twice about ordering from this Awful Company.