I placed a big order in May 2020. Parcel arrived, all items great but a few didn’t suit me or weren’t the right size so I went through their return process. However since I put through the return I have had no refund. I have emailed, sent messages on Facebook and posted on their social media. All ignored. The return tracking states they have received my parcel so they definitely have my items in the possession but refuse to reply to emails or give me my refund. I am so angry as they owe me a refund over £100. Why does nobody respond?? All I get are copy/paste responses saying ‘please only contact us if your refund is over 30 days late’ It’s now October 2020- 5 months since I made the order!!! Completely unacceptable and I am so disappointed as I love their clothes but I cannot see myself ever ordering again if they do not have the courtesy to deal with their customers refunds. I see this is a common issue from other reviews, plus all my comments on social media have been deleted by them even though they assured me I would be replied to. Other people are reporting them to Trading Standards so please add your complaints to the case if you're in the same boat. I am currently on hold to my bank to raise a chargeback but if that's unsuccessful I will take them court with a CCJ.