Absolutely disgusted at this company. I had ordered a few items of clothing for Christmas but unfortunately the items were too big or not as they looked on the website. I returned them using Royal Mail over 3 wks ago and I’m now missing over £200 over Christmas. Every time I email to enquire I get stupid automated responses by a robot named chantel. I got one email to say my items weren’t received and I know they were. Since that I keep getting the same automated responses which is so frustrating . Telling you to wait 30 days for a refund but they don’t even email to say items received. I have since messaged through Facebook and now had to write publicly on Facebook hoping to get their attention but they took my comment off. I have also seen other comments through Facebook of exactly the same thing. Surely they can’t get away with this especially taking so much money of decent people and the shocking thing is when times are hard and in the middle of a pandemic 😡