If only I could give a 0 star rating! I have never had a good experience with this company. I purchased an order in May which was returned 2 days late due to lockdown. Ax Paris refused to give me a refund and did not accommodate customers given the current pandemic. Instead I received a gift card. I have tried to spend the money from the gift card but unfortunately have found this difficult due to the clothing and other products being low quality. I received slippers which were faulty and returned these but never received my money back. I emailed customer service and three weeks on haven’t had a response. I have just been sent back the faulty slippers stuffed with Tesco plastic bags? I have again emailed customer service but doubt I will receive a response as you very rarely do. Avoid this company or if you do order from here then expect low quality products and bad customer service.