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Kim
Ordered two jumpsuits totalling 70 pounds. Returned both of them, but had already made two payments via klarna ‘slice it in three’ option. Refused refund based on the fact that I have lost my tracking receipt I sent through Royal Mail. They are able to confirm I returned one jumpsuit not the other abd have issued me with 6 pounds refund not 41 which I am owed as they can’t ‘prove’ I sent the two back even though they were in the same parcel. Countless emails challenging this and if they have monitored the return through the order number. Only to be ignored. Will never order from here again, terrible customer service, I am now 35 pounds down and have nothing to show for it.
3 years ago
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AX Paris has a 1.2 average rating from 303 reviews

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