I am having the same problem as everyone one else!!! Brought a jumpsuit to wear on Christmas Day, put it on and realised the zip was faulty. Sent back the next working day, recorded delivery. They have received it but ignoring my emails or sending robot responses which make no sense to my situation. They gave me a gift card saying I was outside the return window when I wasn’t, then said they haven’t got the item when I have proof that they have. 2 months down the line and now they are just outright ignoring me. Tried email and via social media. Awful customer service and awful quality of clothes. I am disappointed, frustrated and would NEVER use or recommend. Do not purchase from this site.