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Emily
I really like their clothing but it’s a shame that there is no customer service. I sent an item back for a refund on 30th of June. After 3 weeks I had not had a refund or confirmation that it had been received so emailed them with proof of postage. I had a pretty generic response stating I had to wait 15 working days for a refund after it had been received. I replied asking how long I had to wait for it be “received” and had no response. Followed up with another email when it had been 5 weeks, it’s been 6 weeks now and still no response or refund.
3 years ago
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AX Paris has a 1.2 average rating from 299 reviews

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Alice, Customer Support

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