My first and definitely my last order Really wish I had taken the time to read reviews before ordering from this company. I ordered two dresses for a special occasion, when the package arrived, I opened it to find i had been sent completely the wrong dresses. I emailed them straight away to explain what the problem was, but here I am 6 emails and a couple of DMs later and I’m still waiting for a response. I’m having to return the dresses at my own expense, I suppose that’s not the end of the world, but there’s nothing more frustrating than being blatantly ignored. I can only imagine that I’ll have another battle on my hands trying to get a refund. Surprise surprise, I knew this would happen. The god awful service continues as I am now battling to get a refund for the incorrect order they sent me. This is what’s happened so far: 1. I place an order in good faith 2. I get sent the wrong item completely 3. I email promptly explaining the error 4. AX reply asking me for more information ie. initialled paperwork and photos 5. I send the information promptly 6. AX don’t reply 7. I chase a response 8. AX ignore my emails 9. I chase again 10. I am forced to write a negative review on trustpilot 11. AX read the review and respond asking me to return the items for a refund 12. I return the items by special delivery within a couple of days. I add a note in the package saying this is a complaint and not to deduct any amount for postage because I was sent the wrong items in the first place. 13. I wait 21 days for a refund 14. I receive an email saying I have a credit note not a refund because my return was outside 14 days It’s only outside 14 days because AX failed to reply to my emails.