This review would be zero stars if the option was available. Unfortunately a very similar story to other reviews below. Ordered three items, one was faulty two didn’t fit correctly. Returned items within the 14day returns but now being told that I haven’t followed the returns policy correctly as I didn’t contact them first about the faulty item and wait for their instructions so I’m not entitled to a refund. Crazy response given that consumer rights state a 30day return and refund for any item. Will be contacting the fraud department at my bank to pursue this matter further. Having had to follow this process before for another company it can affect their visa credit options if they are in breach of their contract. Hopefully if enough customers follow this process then something will be done about this shocking and criminal company.