I Recently returned an item as it was too big, I returned the item at my local post office and paid for the return postage myself as it was cheaper to do it that way than to use the prepaid postage label provided by AX Paris. I have just received my refund and its over £10 less than the amount I paid despite the fact that no deductions should have been made as I'd already covered the cost of return myself. Looking at other people's reviews it seems that this company are making financial gain through their returned process. I am currently waiting for them to respond to my request to rectify my refund. Would never use them again.