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Anonymous
Ordered a dress that looked lovely online and had a retail price 40 GBP. When I get the product and try it on I'm horrified to find out its completely see-through. After a closer look I can see the material is really thin and assume its a fault with the garment. On the photographs on the website there is nothing to suggest it would be see through and the dress isn't even tight. It's enough to just lift the material up and you see right through it. I contact customer services expecting to be able to get a full refund for a faulty product. They however are incredibly rude and insist this is not a fault with product and won't refund. Yet its not shown as see through on the website. That's false advertising. Can you please explain why its acceptable to sell a dress that's made out of such poor quality material that its see through? They won't refund me fully, only offer a voucher towards another product with them after deducting the price of postage costs (over 10 GBP as paid for next day delivery). Of course I am not going to accept this as I have no interest in any further items from them. Incredibly shameful as their products used to be nice but sadly they are now like any other online, fast fashion company that produces poor quality clothes and have zero customer service. AVOID!!
5 years ago
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AX Paris has a 1.2 average rating from 299 reviews

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