Absolutely awful company. Not only did I want to return all 8 items I bought as the material is cheap and not as appears online, but once I did send the items back (which I had to pay for, as they don't offer free returns) I found out that you cannot get a refund on sale items, only a voucher. I've been emailing Chantel - the Customer Services Manager - who refers to their "strict sale item returns policy" but cannot point me to them anywhere on the website and says I need to make an official complaint - you would think she would be able to deal with complaints as it falls within her job spec! Will be warning friends, family and colleagues away from this site and will escalate my complaint to Trading Standards. Wish I had seen all these reviews before buying from them.