Poor customer experience. - Dress quality vs price is ridiculous. I ordered a dress following some misleading photographs. It was see-through, thin material and would easily tear if you washed it normally. They demand high street prices for something worse than Boohoo and Primark quality. - I explained to customer services. Someone called Jamie said ‘it’s not a fault so nothing we can do’. Absolute rubbish. You tell your buyers who pass the review back to the manufacturer based on your quality team checking the complaint! That is the protocol. THEN you ensure the customer is left satisfied so reviews like this do not occur on every social review platform. Completely unacceptable. My reply was also ignored. Happy to train your staff and teach you lot about how to retain customers. I’ve boight several dresses over the years you’ve existed as a business and every few years the quality just is worse. I will not be buying again. I can’t believe I have to pay to return this junk item. It’s not fit for purpose = FAULTY!