I was very excited to recieve my regular dog coat item. Unfortunately, despite following measuring instructions, it was way too big. When I reached out to say my dogs chest is big and warrants a large (which he typically wears) but his length is small, and what should I do about the dilemma, the response was simply exchange it for a smaller size; not helpful. I decided to just go for a refund and was charged a $20 restocking fee because it was "full of hair". A complete exaggeration. I used a lint brush and a damp cloth and got most, but admittedly not all of his fur off. It's impossible to get it all without throwing it in the washing machine which would have also been a no-no I'm sure.