Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.68

4.7 Rating 745 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Back On Track USA 5 star review on 26th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my Back on Track mesh sheet so bought the Back on Track quick wraps. They keep the pony's legs tight and helped get rid of his scratches”

Back On Track USA 5 star review on 17th February 2024

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Posted 1 year ago

Thank you Amy - your horse looks well-outfitted. Beautiful!

Posted 1 year ago

“I've still not received my product I ordered and was supposedly shipped on 9/2. Today is 9/14. Real hard to rate something you didn't get. But my experience ordering from Back on Track sucks. That part is pretty clear.”

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Posted 1 week ago

Hi Ashley, We sincerely apologize for the delay in the delivery of your package. We understand how frustrating that can be. To keep our customers informed, we've updated our website to reflect issues with shipping via USPS and USPS Sure Post to the following: * USPS and USPS Sure Post have both proven to be unreliable. If certainty of delivery is necessary, we recommend UPS or FedEx. Additionally, we've sent you a private message with further details. Thank you for your understanding, and please accept our apologies for the inconvenience. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“The Back on Track socks are great but there is too much fabric on the outside toes. I have to fold the side up to stop walking on a sock fold.”

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Posted 1 week ago

“I have been a customer for over 10 years. Everything that I have ordered from Back on Track is fantastic. The quality of the products are top notch. The few times that I have had issues with sizing, the customer care team is takes care of it immediately They are phenomenal. I can't say enough great things about this company and their products.”

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Posted 1 week ago

Hi Amanda, Wow, thank you so much for the review! We are truly grateful that you have chosen our products over the past decade and that our customer service team has been able to resolve issues for you quickly and smoothly. Your kind words mean the world to us! Thanks again for sharing your experience! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 week ago

“I borrowed a BOT sheet from a friend and my colt loved it so I bought one. The biggest downfall is he’s between sizes and the BOT sheet jumps from 75 to 78. Really I would love a 76” but it’s just not an option. 75 is too small and 78 is too big. Other than that I love it”

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Posted 1 week ago

“The products are well made and they work.”

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Posted 1 week ago

Hi Patricia, Thank you for your kind review of our company and products! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 week ago

“The products for people are great”

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Posted 1 week ago

Thank you for your review. We are glad that you are happy with our people products! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 week ago

“Love your products.”

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Posted 1 week ago

Thank you for taking the time to review our company and for your kind words! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 week ago

“I have used these products for over a decade and love them for both myself and my horses. Some of the human clothing sizes are a bit non standard but they're coming out with more cuts so I hope to find pants that fit one day!”

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Posted 1 week ago

Hi Rene, Thank you for being a longtime supporter of our products. We appreciate your feedback on sizing and our product development team uses feedback like yours to update and redesign our product line. Thanks again for being apart of the BOT community! Michele S. Customer Service & Sales Support practitioner@backontrack.com https://backontrackusa.com

Posted 1 week ago

“I love my BoT products! I have and use a collection of horse products from hock wraps to quick wraps to sheets. As I have gotten older my collection has expanded to human products - knee braces and a wrist brace. I also have a scarf from way back when that I use for a variety of things.Everything holds up to frequent use.”

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Posted 2 weeks ago

Hi Martha, Thank you so much for your kind review of our company! We love hearing how our products have help support both humans and horses, as well as how the products continue to hold up to frequent use. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 weeks ago

“Great products. FAST shipping.”

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Posted 2 weeks ago

Jennifer, We appreciate you taking the time to review both our company and our products. Thank you! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 weeks ago

“It's early yet, I've only worn these one day. I have the wrist brace, lower leg brace, and polo shirt. Both braces offer firm support and are comfortable. The shirt is great. It's cut to fit without bulk and stays tucked in. For all 3 items, I cannot speak to the therapeutic benefits yet. Everyday is pain, so if one day is slightly less pain it's hard to say exactly what helped. I was hesitant to wear heat reflective items on a summer day. But they seem to breathe well. I intend to buy more of the same products, so I can wear some while others are being laundered. Then I'll know more about the long term affects of repetitive wear.”

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Posted 3 weeks ago

Hi Derek, Thanks for sharing your first impressions. We're glad that the braces are comfortable and supportive without being bulky. Our Welltex technology not only promotes circulation, but is highly breathable and has moisture wicking properties that help cool the targeted areas so the products can be worn in even in hot temperatures. I have included links to our FAQ's and our Welltex technology page below. https://backontrackusa.com/pages/faq https://backontrackusa.com/pages/welltex Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 3 weeks ago

“Back on Track products are life changing. My senior dogs have really benefitted from the leg braces and coat. Customer service is great!”

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Posted 4 weeks ago

“Back on Track's Trauma Void helmets were well rated on Virginia Tech's study. The Lynx fits me well, I like helmets that have the dial fit and think it's great it comes with an extra liner. I bought the wrong size, returning it and getting the correct one was very easy and fast. I'm very happy with my helmet and Back on Track was great.”

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Posted 4 weeks ago

Hi Katherine, Thank you for your kind feedback! We're glad to hear the return process was smooth and that you are happy with your Lynx helmet. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 4 weeks ago

“Bought great breeches for half a price”

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Posted 1 month ago

“Very frustrated with trying to make a return of a defective process. Picture upload was noted as optional but return request would not go through without it. Picture upload criteria very difficult to fulfill and even when accomplished, picture upload was not accepted and return request did not go through. No way for me to contact customer service more directly. Sent message through their contact us tab- I don't know if it actually went through or not. Have not heard back from the company.”

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Posted 1 month ago

Hi Jean, I responded to your original email (it might have gone to your spam/junk folder). I am sorry that you are having an issue with the return form. We have issued a refund to your original form of payment. Please discard or donate the socks. We are sorry for any inconvenience this may have caused. Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Love Back on Track! I have a halter that I use for my horse and decided to purchase a knee brace for myself after surgery. Can’t say enough about these products!”

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Posted 1 month ago

Thank you for your feedback. We appreciate your support!

Posted 1 month ago

“Love your products and your service! My OTTB greatly appreciates everything BOT I have used on him.”

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Posted 1 month ago

Thank you! We are very happy to hear that both you and your OTTB are fans of our products! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Customer service is really good”

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Posted 1 month ago

Thank you for the review, we really appreciate the feedback! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 1 month ago

“Love all of Back On Track's products. They really work. As I type this, I am wearing a knee brace on each knee, and a wrist brace on my left wrist. Between my husband and myself, we have almost all of the products made for humans. Also, the company itself has super great customer service. I mean, SUPER GREAT customer service!!”

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Posted 2 months ago

Hi Donna, Thank you so much for the amazing feedback! We're very grateful for your support! We are always happy when we hear that our products are making a real difference. Also, thank you for the shoutout to our customer service, we really appreciate that as well! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

“Long term user, awesome products all around.”

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Posted 2 months ago

Hi Jenn, Thank you for being a loyal supporter! Hearing that you find BOT products awesome all around means a lot to us! Michele S. Customer Service & Sales Support info@backontrackusa.com https://backontrackusa.com

Posted 2 months ago

Back On Track USA is rated 4.7 based on 745 reviews