Back On Track USA Reviews

Name: Back On Track USA
Address: 350 Circle of Progress Dr, Pottstown, Pennsylvania
Rating: 4.69

4.7 Rating 681 Reviews

91 %

of reviewers recommend Back On Track USA

4.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Back On Track USA:

By combining modern textile technology and traditional Chinese medicine, which is supported by scientific studies, Back on Track creates therapeutic products that help horses, dogs, and people achieve a more active and comfortable life.

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Anonymous

Anonymous // 01/01/2019

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“Love my Back on Track mesh sheet so bought the Back on Track quick wraps. They keep the pony's legs tight and helped get rid of his scratches”

Back On Track USA 5 star review on 17th February 2024

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Posted 1 year ago

Thank you Amy - your horse looks well-outfitted. Beautiful!

Posted 1 year ago

“I have been so happy with back on track products every single one of my lesson horses has their own mesh sheet. I honestly can’t even list off all the products of theirs I own.”

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Posted 11 hours ago

Hi Brianne, We're thrilled to hear how satisfied you are with our products. Your loyalty and happiness mean a lot to us! Thank you for taking the time to give us your feedback! Michele S. Customer Service & Sales Support

Posted 7 hours ago

“Great Products”

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Posted 1 week ago

“Awesome qualify!”

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Posted 1 week ago

“Happy with my order. I got the neck wrap and elbow support. I can feel the heat instantly relieving the pain in those areas. I'm a fan of back on track, always satisfied with what I've gotten. Thank you.”

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Posted 1 week ago

“The first time I tried to purchase your Dixie Dog Hack brace-I could not do so. When I did receive your product and put it on her she immediately tore it. I can see that your product does help her--but she's been working on one leg and almost has the boot off. She's had them for just over a month. She was able to pull on the velcro and kept up until the boot is in pieces. She should not be able to do this. Now I have to get a whole new pair.”

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Posted 2 weeks ago

“Sizing was easy and accurate, ordering was straightforward, shipping was fast, and the product was better than I could have hoped!”

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Posted 2 weeks ago

“My nine-year-old German Shepherd is loving her new bed. She seems very cozy in it.”

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Posted 2 weeks ago

“The best products for horse, human and dog.”

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Posted 2 weeks ago

Hi Crystal, We agree completely. It's wonderful to hear such positive feedback out our products! Thank you for your support! Michele S. Customer Service & Sales Support

Posted 2 weeks ago

“My horse loves this pad!!!”

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Posted 3 weeks ago

“My horses love the Back on Track products.”

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Posted 3 weeks ago

Hi Michelle, Thank you for your feedback! We're glad your horses love our products and that the Royal Quick Wraps fit perfectly and arrived quickly. We appreciate your support! Michele S. Customer Service & Sales Support

Posted 3 weeks ago

“I got the dachshunds ones and the girth is way too short. My dog would have to be a stick dog.”

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Posted 3 weeks ago

“I've always been a fan of Back on Track products, but I am especially impressed with the new Cool on Track bell boots. I've used these every day to help ease issues related to chronic laminitis in my metabolic gelding. They stay nice and cool for hours. Maybe someday soon Back on Track will use similar cooling technology to produce a stable sheet for my non-sweating horses. Note I found these boots to be sized a bit large...a medium is more than sufficient to cover my horse's size 5 hooves. Also, delivery actually took 6 days to get here (but six days is not an option in this survey).”

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Posted 3 weeks ago

Hi Jeffrie, We're thrilled to hear that the Cool on Track Bell Boots have been helpful for your horse's condition. A Cool on Track stable sheet is a great idea! I will pass it along to our team for consideration. We do appreciate your feedback about the sizing of the bell boots and we are sorry that the product took longer to reach you then expected. Thank you for always being a fan of Back on Track products! Michele S. Customer Service & Sales Support

Posted 3 weeks ago

“My husband has the elbow, wrist, back and knee braces and he says they all work well.”

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Posted 3 weeks ago

“These shirts are wonderful really helps sore muscles on back and shoulders Also have been using your products on my racehorses a real godsend”

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Posted 4 weeks ago

“I was skeptical of how much Back on Track products would help until I got my knee brace. The difference in how my bad knee feels between when I exercise with and without it is astonishing! I also just recently bought an ankle sleeve, and I have a riding helmet, too. Both are serving me well!”

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Posted 4 weeks ago

Hi Alia, It's great to hear how much our products have made a positive impact on your activities. Feedback like yours motivates us to develop products that embody thoughtful design and functionality, while ultimately prioritizing the well-being of People, Pets, and Horses. Thank you! Michele S. Customer Service & Sales Support

Posted 3 weeks ago

“All the products I've purchased are of high quality”

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Posted 4 weeks ago

“I love the Back on Track products, and their customer service.”

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Posted 4 weeks ago

“Grateful for your products, as is my horse.”

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Posted 4 weeks ago

Hi, We're so glad to hear that both you and your horse are enjoying our products. Your support means a lot to us! Michele S. Customer Service & Sales Support

Posted 4 weeks ago

“Good coats, not so good leg wraps”

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Posted 1 month ago

“Great customer service! Product was delivered on time and in great condition.”

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Posted 1 month ago

Back On Track USA is rated 4.7 based on 681 reviews