I’ve ordered three big ticket items from here. The last one was a Garmin Inreach mini. I ordered a brand new one. Shipping seemed pretty fast. It arrived on time. I check my mailbox. Noticed a soft package from backcountry. Hmmm, I thought. This doesn’t look right. I open it up and it’s a pair of size 2 women’s pants. I haven’t worn a size 2 since I was six months old. So I call customer service. She apologized and said she will personally get one herself and ship it in two days since I told her I ordered it to arrive by the weekend for a hiking trip. I then returned those tiny pants promptly. My Inreach mini arrives within the two days and I immediately notice the garmin box was not sealed with a little clear sticker. Uh oh. I open it, everything was already unpackaged and ripped open like a Sasquatch looking for jerky. Great...a return or “open box”. I paid for a brand new with brand new pricing. I did not pay for a used one at full price. I plug it in, turn it on, and I get to see who the pervious owner is...hello “Verle”. So I contact customer service again. The guy was very short, did the “uh huh” stuff while I was explaining the situation. Seemed like he wanted to get back to his beer or something. Big delay on the phone too. Anyway, he says ship it back and we will get you a knew one. Nothing offered for my troubles like a discount for my next purchase, nothing to keep me as a customer after going through all this hassle. So, they will not be getting “Verles” Inreach mini back until I get what I paid for and I will not purchase from them again in the future. Horrible customer service. Having to spend extra money to drive a half hour to the nearest UPS each time they can’t get it right, not too mention printing my own return label. Ink isn’t cheap ya know, nor gas right now.