Backcountry.com has gone downhill and their customer service sucks. They sent me the wrong item and I had to contact their customer service twice. The first time, the rep went MIA and the chat timed out. The second time, the rep was so slow to respond that there were multiple times during our chat that I thought it would time out again. Instead of just processing the exchange and sending me the product I had ordered, they ended up billing me twice and charging me tax twice on a sale that they messed up.
2 years ago
Backcountry.com has a
1.7
average rating
from
61
reviews
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