I bought ski pants from this company on Jan 13, 2023. Item was returned back on Wednesday, February 15 at 5:02 P.M. with return label they provided. 1ZA9Y0719095670838. After 3 weeks of waiting they did not refund my money. When I called the company, different agents started making up lies. One lady told me they didn't receive it and it went to different address and they have to do investigation. One minutes later supervisor Anthony complete investigation and stated they received something else. Another minute later he said the package was returned from another recipient. What a nonsense! Backcountry customer service refusing to issue refund for the item I returned weeks ago. I would like to get resolution ASAP. This is not acceptable!