Normally you will have an easy experience with this company. I've ordered several cycling items over a period of years. I travel a lot and ship to many different locations. This time, I had to use PO box if they ship usps, or street address if they ship ups or FedEx. This totally confused them. Over 4 years several vendors have been able to successfully ship using this method. Three phone calls and nine days after placing my order, they figure out they are out of stock of this item I had ordered and was supposedly sitting in the shipping department. On the 2nd call, young guy didn't really want to be bothered much with customer issues. Calls 1 and 3, they tried to help. I'll be ordering from other places from now on. They never notified me about their not being able to ship. Order just sat and every few days I'd call and explain again what to do. Ordered a different $200 shoe from Mike's Bikes instead.