If I could put MINUS 5 stars, I would. Very polite customer service, but I did 4 calls and sent 2 emails trying to get a correct shipping label with the correct items to return. 1st call, about 13 min, 2nd call -17 min, 3rd call-37 min. My emails got a response saying someone would respond. Backcountry never responded. On my last call, the very polite customer representative was still not able to figure out how to email the refund receipt with the items matching correctly the price I paid. She said she had to send the information thru her personal email because the email wasn’t sending. (?). The Customer Service is outside of the US. Almost every other sentences I would hear, “we want to give you good service, so sorry for the trouble”. However, the service is so bad, it’s to the point of wondering if it is on purpose to discourage customers from returning items. I don’t believe anyone can be so incompetent unless it is on purpose. I do not recommend this company.