I sent a $1500 bike wheel back to Backcountry for return with their Fed Ex label on 3/13. It was received and signed for at their Utah warehouse on 3/18. As of 5/14/24, I have made 5 calls and multiple emails to get my money back. This is AWFUL customer service, I do NOT recommend at all. I have bought smaller items from them off and on over the years, but I think they've long since gone corporate and the accountability is zero!
6 months ago
Backcountry.com has a
1.7
average rating
from
61
reviews
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