I purchased many things over the years from Back Country and took me a while to realize there is better out there. Returns are not free which is a bummer. Recently, I purchased an item and used "expedition" points. I ordered about $130 dollars worth of items and returned 1/4-a tank top ($34) dollars. They took shipping off (which I knew they would) and then removed 10 of the expedition perks. As a result, I ended up getting $15 dollars back despite keeping the remaining 3/4 items. They do what they want with those points. Nowhere in their policy does it state which item the expedition points get distributed to. They only mention it's added to the subtotal. When I called, I was told it gets removed from the "last item." Makes no sense whatsoever. Lost a customer. REI is the way to go. If not, shop individual brands. Back Country is not worth the hassle.