BAD BAD BAD CUSTOMER SERVICE: Yesterday evening, Backcountry.com promised us one day shipping on our product purchase for an additional $15.00. Today, the day before we needed the product, when we did not receive notice the item was on its way, we called and spoke to a representative. The rep told us that we should have known that meant one day from when they chose to send the product to be shipped. There was no place, in any part of they buying process, including with the phone rep we spoke to, that revealed this could be days of delay. We paid for nothing and they were unwilling to refund the $15 although the item has still not shipped. I do not recommend backcountry.com unless you can search their entire web site to see if there is some scam you out of your money hook hidden somewhere.