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Anonymous
Scam company with their loyalty program. I ordered a few items during thanksgiving sales, of which one of the item I used a coupon/promotion which is 20% of 1 single full price items. When I got my loyalty points I was surprised to find out only part of my order was honored with points. They claim that since I have multiple count of the same item, their system automatically distribute the discount to all same items so instead of 20% off 1 item, I got 10% off for 2 items, and only full price items are eligible for points so all 2 items were disqualified from loyalty points. When I confronted the customer service, they were just like it's how our system works and they do that to up to 5 of the same items. And the customer service has the audacity to say that I got some points for my other unaffected items so I'm in a good spot. ????? I will be taking my business elsewhere.
3 months ago
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Backcountry.com has a 1.6 average rating from 85 reviews

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