Horrible customer service. I ordered an Arete Sling 8L Hydration Pack, which was supposed to come with a water bottle. The water bottle was missing when it was delivered. Customer service wanted me to return it, then they’d send me a new one with the bottle, but they said that since they didn’t have the color I had ordered (black), they’d have to send me a different color, and charge me $15-$20 more since that color was more expensive. I suggested they just send me the water bottle (saving themselves postage), and they said no. I suggested I send the bag back, they take the bottle from a different color bag and send me back the black bag with the bottle (since that’s the color bag I wanted), they said no, I’d have to pay more and get a different colored bag.