I was trying to make a zipline kit order and utilize any coupons available. I had difficulty getting it to apply so paid full price and made a short note on my order. In less than 24 hours I not only got a confirmation that my purchase had been processed, sent, and a "refund" discount applied, I also got a phone call to answer any other questions I might have. Thank you Backyard Ziplines for the discount and more especially for the personal response regarding kits, wire, return policies and more. That was above and beyond regular service and it is much appreciated. We feel strongly about “buying local” and are delighted that you are in Grants Pass, Oregon. We are looking forward to getting this first line up and enjoying the zipline experience. You can be assured that we will be a repeat customer when it comes time to expand our system or need additional parts/supplies. Wishing you a busy and safe season, and thanks again for the personal service, definitely a 5-Star experience.