I was simply blown away with Rob Mortimore and my consultation call. Not only did he answer my questions regarding suggestions on starting platforms and run safety, but Rob also pointed me away from buying a much more expensive kit that was overkill for my backyard needs. Not to mention the fact that rob took the call the day after Thanksgiving, so huge appreciation for working on the holiday weekend. Rob pointed me from the more expensive kits at ziplinegear.com and pointed my to backyardziplines.com instead. On backyardziplines.com we were able to find a kit that fits my family's need at HALF the prices of ziplinegear.com, which allowed us to order more parts like a brake system and toddler seat while staying under budget to allow us to purchase a tree hunter stand elsewhere for a launching platform. Overall I am so happy just with the buying purchase that it feels like the holidays are already here before the products have shipped. I can't thank Rob enough for being an honest and enthusiastic representative during our call as it led me to making a much better purchase for my family overall. Thank you!!!