This is a complaint about how my credit card transaction was handled and also a complaint about the bad service by customer service agents. I recently got a Royal Caribbean cruise credit card from Bank of America. On December 9, 2024 I got an email telling me that I had a bill due. I immediately went online to pay the amount in full. I saw a notice that the payment was overdue and had been due on December 4, 2024. I had not received any notice prior to December 9, 2024. I immediately called customer service after paying online. I complains to the agent that I was supposed to get a notice before the bill was due, and asked for written confirmation that no deleterious information was reported to a credit bureau. The agent said he couldn’t do anything about credit reporting and I told him that Bank of America had just lost a big customer. He basically said something to the effect of he didn’t care about that. When I asked for some identification number for him he hung up on me. I tried calling the bank again but their robotic system would not allow me to get to a human being. I tried calling the local bank but nobody answered the phone. Bank of America makes it almost impossible for anyone to contact a person about a complaint about service. You can’t email them although their website indicates that that should be possible. I have put their credit card aside and do not intend to ever use it again. I am a customer that charge is sometimes several thousand dollars per month and pays in full every month. I was told that I was set up to receive email notices but I didn’t get one in advance nor did I get any bill in the mail. I expect to hear from a human being to talk about this problem. If any notice was sent out to any credit agencies or anyone that I made a late payment they must correct all of those notices. I also expect an official letter from the bank saying that I would not be held liable for late payment since the bank failed to give me proper notification.