“Horrible customer service. Colleen B. basically Lied to me and told me she’d close out my mothers account and send me a check. Come to find out she just got busy and never did what she said she was going to do. I’ll never do business w boa ever !!! You guys really suck !!”
“I called the Home Equity Team and spoke with Kim from Jacksonville who was AMAZING!! She was thorough, helped me understand the process and was super sweet. She is an amazing asset to have.”
“Worst bank ever you can’t ever speak to a live human being unless you answer 10 questions from the automated system and then when you finally get to speak to a live human being, they ask the same questions over and over again. I waited on hold 22 minutes after the automated system to finally ask my question after they had to send me a text message after they had to verify me for the 10th time And they weren’t able to answer my question what a frustrating bank, awful customer service I wouldn’t recommend them to anyone unless you enjoy being totally frustrated”
“I tried having my account unlocked by calling 3 different times today, waiting over 30min twice and around 20 minutes the last time. The last young man basically hung up on me and showed no interest in helping me. I am currently out of the country and cannot GO INTO a branch for verification. My account suddenly locked yesterday and I have no way to log in. So, am I supposed to get on a plane and fly in to verify I am the account holder? This is ridiculous. I have been a customer for decades, but I might have to change. There must be systems in place to confirm someone's identity while showing some concern for your customer's issue. No wonder you have a low score in customer service.”
“I had my Coinbase wallet wiped out in a single transaction. I didn't know what to do and couldn't get a hold of Coinbase support Teams. This transaction emptied out all my Ethereum and Bitcoin. This was not me and I needed help after losing roughly 821,000 dollars. I went to the police to file a report and they also failed to help me. A gentleman at the stiction walked up to me and handed me a note that contained an Email address (lisaellzabet 662 @ gm ail . com) and this number(+1 310 658 0921) he told me this recovery company could help me. And truly after getting in touch them and submitting every documentation within 72 hours i got a mail she was able to recover all my funds and also revealed the men behind the dirty act. I wish to let everyone know that it is possible to get your money back if you contact the right person and follow instructions.”
“I tried calling customer service after searching for any number that would be helpful. Then, I was hung up on 3x from their automated service. I FINALLY got into a queue for a callback. Ridiculous and horrible. Can't email and get an answer, cannot get an on-line chat unless it is the App... I don't need more apps. I need a HUMAN BEING that can answer an actual QUESTION. NOT some trash AI that cannot compute and hang up on me multiple times.”
“Outstanding Assistance from Sr Banker Thomas Morgan in Reston, VA!
My mother recently passed away and as a BoA Trust account holder, I had to notify the bank of her passing and start the Estate process and ultimately transfer the trust to me for Estate settlement. Senior Banker Thomas Morgan of the Baron Camron location in Reston, VA was incredibly helpful. Not only was he professional, knowledgeable and insightful, he went above and beyond in his willingness to assist me through this process. I was so thankful and grateful to have Thomas's help on a daily basis until all requirements were met. Thomas Morgan is outstanding! Thank you Thomas for all of your assistance with this sensitive issue.
Date of experience: November 18-30, 2024”
“Bank of America does NOT care about its customers. I recently disputed a charge and they ruled in favor of the merchant. I am out the Merchandise as well as $2000.00 Way to go Bank of America. I will be banking elsewhere. I urge everyone to go local and stay far away from these corporate shysters!”
“Bank of America does NOT care about its customers. I recently disputed a charge and they ruled in favor of the merchant. I am out the Merchandise as well as $2000.00 Way to go Bank of America. I will be banking elsewhere. I urge everyone to go local and stay far away from these corporate shysters!”
“I’ve been a customer with them for 15 years. But when it comes time to deposit a check, they hold onto it for over a week! Heed my warning, bank anywhere else!!!”
“Bank of America charges an annual fee, their annual fee is $59 a year. They claim they send out statements or email. This isn't true for all of their members. I normally do not carry a balance on my credit cards. When I checked my credit, it showed I had a delinquent from Bank of america, when I opened up my app for Bank of America, it shows an annual fee that was not paid and when against my credit score. Bank of America is not someone I would recommend. There are too many credit cards that offer no annual fee.”
“the worst bank ever seen . be careful of their ATM machine i did put a deposit yesterday in their machine and it took the money and it did not account them in my account and i did went to their bank office to explain what happened and the agent told me i need to fill up a claim and you have to wait around 10 business day to check if they can credited or no and it may take up to 45 days the claim and the the agent mention that they have this problem many time with the same ATm machine in 42nd street.”
“Gostaria de Parabenizar a Larissa, pelo exelente atendimento,estou muito satisfeito com as informacoes e tratamento da instuicao Bank of América da cidade de Abington, Obrigado!”
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“I've spent hours on the phone to their customer service and got absolutely nowhere. They are so rude and deliberately unhelpful.. bordering on spiteful.”
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