I tried having my account unlocked by calling 3 different times today, waiting over 30min twice and around 20 minutes the last time. The last young man basically hung up on me and showed no interest in helping me. I am currently out of the country and cannot GO INTO a branch for verification. My account suddenly locked yesterday and I have no way to log in. So, am I supposed to get on a plane and fly in to verify I am the account holder? This is ridiculous. I have been a customer for decades, but I might have to change. There must be systems in place to confirm someone's identity while showing some concern for your customer's issue. No wonder you have a low score in customer service.