Well, I am a customer of this amazing bank since they change the name of the bank ,like around 15 years ago, and what I noticed now is that there is not personal working y all the offices, we have to wait 20 or more minutes to do any transactions inside the bank, and to me this is an acceptable , because we paid monthly maintenance what usually you don't pay in other bank, the personal is very nice, respectful and understanding, the management have to work hiring more cashiers and like that we don't have to wait, lose time and paciente in line..thanks and sorry to be so clear