I ordered 15 items and received four of those. Two of them were damaged. I spent 15 minutes on hold before I spoke to a representative. The items I did receive were not packed individually, so each item was sticky like they had leaked. Customer Service was very nice, and will refund me what they no longer have and are shipping me the items they do have. I am so disappointed in Bath and Body Works. The inside of my box looked as if Shipping threw in a few returns and called it a day. You could tell, no one cared. There was even a lid thrown in which would have gone on top of my fragrance.