Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.27

2.3 Rating 168 Reviews

27 %

of reviewers recommend Bath and Bodyworks

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Metrics

2.3

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 47%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order Number 00474271196363 Soap pumps on 3 bottles were not secure and ran out into the box and all over the other products. I will never order online again from this company. Such a damn mess!”

Helpful Report

Posted 1 day ago

“They had a recent add ,2 3wicks for $26 thru September 15th. I got off work at 2pm went in to the store about 245pm and was told that sale ended earlier that morning. I have never heard of an add that is only good a partial day. The 15th ends at 11:59 pm not before noon! We left.”

Helpful Report

Posted 3 days ago

“I really liked the scent “fresh rainfall and fresh rainfall & linen” of the foamy hand soap. Please tell me whyThese too disappeared very quickly.. the scent was so clean and refreshing. Please bring them back.”

Helpful Report

Posted 6 days ago

“I really like the candles, but they need to stop pressuring people into giving out their email address. It took me forever to unsubscribe from the barrage of emails. It keeps me from shopping there and buying candles, the opposite of their goal. I recently tried again and at checkout the cashier said I could manage the emails I received. Here's the thing: I WANT NO EMAILS FROM YOU. NOT ONE. STOP THE PRESSURE. Let me buy your candles in peace. Once again, this will keep me out of their store.”

Helpful Report

Posted 1 week ago

“I attempted to return candles that I spent $150 on. I became alerted, news alerts, that the candles I had purchased were a danger to me. The candles would burn black and had exploded in another customers face. I was meet with negative comments. I was told that I would have to pay for the shipping back, which I refused. I believe that Bath and Body Works is not and will take responsibility for faulty products. I do not believe I should have to pay to return products that explode and cause customers damages. I will not, in the future, do business with Bath and Body Works. I am awaiting a class action lawsuit, which I will more than happily join.”

Helpful Report

Posted 1 week ago

“Staff Bath and Bodyworks at AEON BANDARAYA MELAKA NOT FRIENDLY..very rude attitude with customer..”

Helpful Report

Posted 3 weeks ago

“I do not like the new policy On how you can use rewards You can’t get much you can’t buy Wall flowers, hand soaps , hand soap containers, you can’t even get a free candle that’s on sale . So big deal you heat a $18.95 that you can’t use everything that’s in the price range you can’t get it . It makes me want to just walk away from the store completely”

Helpful Report

Posted 3 weeks ago

“💀 Just a PSA Before You Order from Bath & Body Works Online 💀 Ordered directly from bathandbodyworks.com. Not Etsy. Not Wish. The real site. My package never arrived, so I reached out. First, customer service said they’d refund me—great. Then they pulled a full 180 and told me the package was “delivered to a freight forwarder” and they’re not responsible anymore. 👀 I live in New Jersey. I’m not shipping bath bombs to Bora Bora. They literally tried to blame a shipping ghost. It wasn’t until I made noise (shout out to X and Facebook) that they magically decided to issue a refund. I’m not looking for freebies. I just want folks to know: if anything goes sideways with your order, be prepared to fight for it—because they’ll absolutely try to shrug and walk away. 🚩 Candles smell great. Customer service? Smells like 💩”

Bath and Bodyworks 1 star review on 4th August 2025

Helpful Report

Posted 1 month ago

“I remembered when I got my package that I had told myself never order from here again, I can't believe I forgot. It came like the last box, full of glass containers just thrown haphazardly into the box with no protection or wrapping so they could slam against each otger on transit, and even the 'bubble plastic', which was deflated so not sure why it was even added to the box, was just laid on top of them, providing zero purpose. The box with 2 was open and one of them was laying in the box with the others. So, no surprise that, just like my last order, there was a broken one and it reeked to high heaven, the box was even stained by it. I included pics so you can see how much 'care' their people put into packing GLASS for mailing. I won't forget this time.”

Bath and Bodyworks 1 star review on 11th July 2025

Helpful Report

Posted 2 months ago

“Very disappointed I could not get my wall flower plug as part of my reward. This was the main reason for going in today since the reward expires on 7/15. Bring the rewards back please.”

Helpful Report

Posted 2 months ago

“Store 81274, Trinity Valley SC, Carrollton, Tx Mariah, store manager was very influential in my purchases by knowing the content of the immense number of body wash fragrances. Emma complemented with ease in check out. Definitely will return for my next selection. Mariah was very concerned about my enjoying my selections to match my experiences.”

Helpful Report

Posted 2 months ago

“I made an order, then my card got hacked”

Helpful Report

Posted 2 months ago

“I ordered online they sent one bar of soap in a medium box with bubble wrap the other day then today I get a box with 46 items in it with no bubble wrap one of my hand soaps have busted all over every item tell me how this makes sense”

Helpful Report

Posted 2 months ago

“Every year, I look forward to the Semi-annual sale but this year, it is very disappointing!!! None of the good fragrances are on sale!! The good fragrances are buy 3 get one free. The prices are ridiculous!!”

Helpful Report

Posted 2 months ago

“Semi annual sale...awful! Sale items limited ie my favorite hand soaps not on sale. Prices outrageous...$9.00 for small items near register! $15. for body care. Very disappointing.”

Helpful Report

Posted 3 months ago

“It didn't. I have spent a lot of money at this store but NO MORE. I had a reward for $18.95 that I could cash in today. I have been wanting a candle holder but was told it was no longer a reward. A small, petty thing on your company's. If a customer spends their money and you offer a reward they should be able to get anything in the store. Because of your new policies, you just lost a good customer. You won't be seeing a credit card with my name on it at any of your stores!!!!!!! I can't wait to tell my friends.”

Helpful Report

Posted 3 months ago

“New rewards suck. You can no longer get any candle holders or wallflower plug ins. Terrible.”

Helpful Report

Posted 3 months ago

“Went to NEX branch and serve by Irah. She is very attentive, helpful, and recommend lot of good stuff. Do come and visit and look for Irah and the other Filipina lady who is so welcoming ( forgot to get her name)”

Helpful Report

Posted 3 months ago

“No longer able to access my account and points without downloading the app. 2 service representatives resting my password and then hanging up on me, the third one being someone who gave the ultimatum of using the app only”

Helpful Report

Posted 4 months ago

“So i ordered some items on a Wednesday night. Thursday morning a sale comes on for buy 3 get 3 free which would make a difference of about $30. I talk with customer service but they can't cancel the order because it's been "released" (whatever that means) but hasn't been shipped AND they can't do a refund on the difference. I am told to place a new order, then when i receive the first order, do a return AND I have to pay for shipping it back. What kind of customer service is that when you can't do a refund? Extra work and time and energy on everyone's part. I plan not to buy from them anymore. When i asked for a supervisor as well, they would not transfer me either.”

Helpful Report

Posted 4 months ago

Bath and Bodyworks is rated 2.3 based on 168 reviews