Bath and Bodyworks Reviews

Name: Bath and Bodyworks
Rating: 2.20

2.2 Rating 182 Reviews

25 %

of reviewers recommend Bath and Bodyworks

Company Reviews

Questions

Metrics

2.2

Based on 182 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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info@bathandbodyworks.com/

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Bath and Bodyworks 1 star review on 5th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed on order on 12/5 and per the app it said delivery between 12/9 and 12 17 today is the 16th and no order. Called customer care service and they said order in transit . could not provide a tracking number and said they have a lot of orders. Customer service said give it the the 19th And my Christmas party is Saturday”

Helpful Report

Posted 3 days ago

“I purchased an online order on 12/1 during and incredible sale event. I was notified on 12/6 that my order was shipped and would be delivered on 12/12. Then on 12/15, I received an email that my order was cancelled and they were refunding my money. I did a 'chat' with customer service and they informed me that they could only identify that during the processing of the order there was a problem, so the order was cancelled, they had no information on what the problem was and they could do nothing to correct the order and/or reprocess the order. Of course now, the prices are much more than during the sale.”

Helpful Report

Posted 4 days ago

“I have been given multiple delivery days on when the order would be here. Have not received it yet. Went on ahead and cancelled the order but didn’t get full refund from customer service. Had to dispute with the credit card company. They don’t deserve the star they got from me.”

Helpful Report

Posted 5 days ago

“App never works freezes, I’ve been only trying to purchase for over an hour, this is an ongoing issue for years”

Helpful Report

Posted 1 week ago

“I bought soap bottles to be able to purchase a gift bag for my friend for Xmas and was waiting forever to receive it but did not arrive so I contact service customer and they were like oh it looks like it got cancelled… ummmm it’s like WHY didn’t anyone contact me! Now I have to find time to go shopping again and go return the soaps because they can’t cancel my other items. This should not happen it is like a fraud! I am so disappointed never shop online at this shop!”

Helpful Report

Posted 1 week ago

“I purchased 13 items when they had the hand soap on sale for $2.95 ea on line Fed Ex damaged it in transit- they sent it back ( no delivery) I never heard back from BBW, I had to call , so they replaced my order at the full price of what it is now $7.95 The original e- mail said , they would replace Everything , honoring the sale price , so now I’m only getting 7 out of 13 items purchased BBW , needs to send me the other 6 soaps Not happy at all , the salesperson in the store was very rude ! And didn’t want to deal with it I would like a response back or I’m calling their headquarters So far I have no product , was purchased with a gift card , no refund”

Helpful Report

Posted 2 weeks ago

“Unbelievable!! I don’t even want to shop here anymore! I use the app exclusively and all it does is glitch. It switches locations, adds random things at checkout, tells me things aren’t in store I have NEVER had so many issues with an app in my life!! I was on the phone with CS when this happened and trying to get a coupon replaced that was used on an order that got cancelled and just hung up. I’m beyond disappointed and frustrated. Every single time I want to order this happens.”

Helpful Report

Posted 1 month ago

“The worst experience with Bath & Body Works. Placed an order of 100$ , received an email stating that my order was delivered. But it was not. Contacted customer service and they told Me to call back in 24 hours because my order was in transit and delayed. Next day nothing, another day goes by and nothing so I contacted them again and I was told that my order was sent to a freight forwarder and I had to contact them because they are not responsible at that point. The rep name is Jude, and Ami tried to ask for the name and number for the freight forwarder and she did not respond and just asked if I had any other question or concern. I replied YES, and proceeded to ask for information to contact the freight forwarder and she disconnected. I am very upset and out $100 I feel that it the responsibility of Bath & Body Works to ensure the vendor the use to ship products is reliable and will deliver correctly. I have tried contacting them several times and I don’t get a straight answer. Just the same. This is upsetting.”

Helpful Report

Posted 1 month ago

“I placed an on line order, after 3 days I was notified by email that it had not been shipped yet, I needed this by the 20th for a birthday gift, but the email said it would not arrive until the 23rd. I tried cancelling my order on line, however that turned into a joke by having to chat with a robot...then tried calling and was on hold for 17 minutes. I'm beginning to think they are owned by Shien or Temu.”

Helpful Report

Posted 2 months ago

“My usual routine is to order online and to pick up my wallflowers from Bath & Body Works at Huebner Oaks in San Antonio TX, near my home. This time I’ve ran into Diana she’s super helpful and went above and beyond the call. Helped me with my rewards, etc. It’s like a breathe of fresh air with this visit. Thanks Diana. You’re a jewel in the rough. You’re the Best! You made my day.”

Helpful Report

Posted 2 months ago

“I am writing to report an experience I had at the Bath & Body Works store located at Poplar & Ridgeway. About 30 minutes ago, I visited the store and purchased plug-ins. Due to store policy, there is a limit on how many items I could purchase, and I had a coupon to use. The associate (who identified herself as the store manager) told me I could only apply my coupon once, rather than allowing me to use it on my second purchase of plug-ins. I explained that I would have bought more items if I could use the coupon more than once, as the coupon’s value could be applied across multiple purchases in a single visit. The associate claimed she had thrown the coupon away and insisted that the coupon could not be used more than once. Based on my prior experience working at Bath & Body Works, I know there are codes or procedures that can allow a coupon to be applied more than once, especially when splitting purchases in a single visit. This approach makes business sense because it can increase overall sales and customer satisfaction. I feel that the associate was rude and unprofessional, and her handling of the situation may have caused potential loss of sales for the store. The experience did not reflect the customer service standards I expect from Bath & Body Works, or from the brand I know. I would like to request recurrent customer-service training for the associate in question, who identified herself as the store manager (Donna). I believe this training is necessary to ensure better customer interactions, proper handling of coupons and promotions, and to prevent similar incidents in the future. For reference, I have noticed that another Bath & Body Works location at Oak Court Mall provides better customer value and service, and I intend to share my experience on my social media accounts to inform fellow shoppers.”

Helpful Report

Posted 2 months ago

“POOR CUSTOMER SERVICE!! Preface with everytime I walk in that store I spend $180-200 and that not exaggerated. Store #2820 the associates name in Kerry. He was so rude and totally worthless. I had a candle that didn’t burn right and was wanting to replace it! He said he couldn’t bc it was old. If I would have known I needed the receipt, I would have brought it. It was purchased April 2025 NOT OLD! NOTE: About 2 yrs ago I had a similar situation, the associate said, no problem, just go get another one. Of course, the same one wasn’t in stock. Picked up another one, no issues at all. But today, was just another Customer Service Rep that FAILED MISERABLY and doesn’t know how to treat customers AND his smartalic attitude made things worse. He should be fired! I fully expected to spend another $200 today, but walked out.”

Helpful Report

Posted 2 months ago

“Half of my order is gonna ship but the other half I have to drive and pick up my order … mind u I’m already paying the same amount of shipping fee… I want all my order ship to my house… is this something new??? If it is it sucks!!!”

Bath and Bodyworks 1 star review on 27th September 2025

Helpful Report

Posted 2 months ago

“I'm very unhappy with bath and body works. They sent me email that I got a birthday gift. Then it disappears from my email and I call the company many of times and they still won't accept it as much as money.I spend at this place.They should accept it.”

Helpful Report

Posted 2 months ago

“Order Number 00474271196363 Soap pumps on 3 bottles were not secure and ran out into the box and all over the other products. I will never order online again from this company. Such a damn mess!”

Helpful Report

Posted 3 months ago

“They had a recent add ,2 3wicks for $26 thru September 15th. I got off work at 2pm went in to the store about 245pm and was told that sale ended earlier that morning. I have never heard of an add that is only good a partial day. The 15th ends at 11:59 pm not before noon! We left.”

Helpful Report

Posted 3 months ago

“I really liked the scent “fresh rainfall and fresh rainfall & linen” of the foamy hand soap. Please tell me whyThese too disappeared very quickly.. the scent was so clean and refreshing. Please bring them back.”

Helpful Report

Posted 3 months ago

“I really like the candles, but they need to stop pressuring people into giving out their email address. It took me forever to unsubscribe from the barrage of emails. It keeps me from shopping there and buying candles, the opposite of their goal. I recently tried again and at checkout the cashier said I could manage the emails I received. Here's the thing: I WANT NO EMAILS FROM YOU. NOT ONE. STOP THE PRESSURE. Let me buy your candles in peace. Once again, this will keep me out of their store.”

Helpful Report

Posted 3 months ago

“I attempted to return candles that I spent $150 on. I became alerted, news alerts, that the candles I had purchased were a danger to me. The candles would burn black and had exploded in another customers face. I was meet with negative comments. I was told that I would have to pay for the shipping back, which I refused. I believe that Bath and Body Works is not and will take responsibility for faulty products. I do not believe I should have to pay to return products that explode and cause customers damages. I will not, in the future, do business with Bath and Body Works. I am awaiting a class action lawsuit, which I will more than happily join.”

Helpful Report

Posted 3 months ago

“Staff Bath and Bodyworks at AEON BANDARAYA MELAKA NOT FRIENDLY..very rude attitude with customer..”

Helpful Report

Posted 3 months ago

Bath and Bodyworks is rated 2.2 based on 182 reviews