Consistently fail to prepare online orders on time with a nonchalance that signifies they don't understand the competition of today's market! On a random day you can't get a same-day order despite placing said order before 1pm. Management please replace your Willowbrook Mall lower level staff, Christmas is coming, they will cost you precious business. They sent email notification a day later and I had to wait for them to shop the items when I got there! Needless to say, some items were sold out. Next time, same thing, placed an early order, delayed next day notification and had to wait in the store for the items to be shopped. This third time, I give up. I'm on my way to cancel yet another failed order. I can't! 24+ year customer. Disappointed 😞