Received a half dozen emails about an online order and then got one saying it was delivered. It was not. Tracking said it was delivered to a dock. I am a residential customer, so no dock here. Customer service is an automated phone answering system. No people to talk to and the store nearest me where I shop or should say shopped was not able to answer any questions, but she did try at least. I was told to wait two more days and try again. This is horse stuff. They use UPS, the worst shipper on the planet. It is no wonder it is lost. I give customer service for this company an F- It's a shame, the store personnel are super great.