On 9/22/24 I started an online order. There was 1 item a Pumpkin Ring Cadle Holder that I had been trying to get for weeks. It was in stock finally. I proceeded to order it along with $100+ in other items. I went to check out and before I could enter my payment info the candle holder was out of stock so I left everything else in the cart and left the website. I check multiple times throughout the day and finally late evening it was showing as available again. I hurried up added it and proceeded to checkout as quickly as possible. My order was placed with the candle holder I had stalked for weeks. The next day I receive notification that that and 2 other items from my order shipped. And the estimated delivery date was 9/27. On 9/27 the date changed to 9/28. On 9/28 it changed to 9/29. On 9/29 it went to on its way without a date listed. Today 10/24 it still states on its way and UPS states sorry of the inconvenience no information is available. I go through the chat option and after the bot I get a live agent who was so happy to help me. After a few minutes of checking to see if the items were still available I'm offered a refund for the items that are no longer in stock and asked if that would be okay with me. Seriously?!?! What other option did I have? Then I was thanked for my understanding and they were happy that they were able to take care of me. WELL I AM VERY UNHAPPY THAT I DIDN'T GET MY ITEMS, HAD NO OTHER OPTIONS AVAILABLE TO ME AND WAS TREATED LIKE THEY DID A GREAT JOB HANDLING MY CONCERN WHEN THEY DIDNT DO A GOOD JOB AT ALL! I used to think their customer service was excellent WOW has my opinion on this company changed drastically and I certainly won't recommend them to anyone!