olet by Bath & Body Works Chat History Hi Violet! bot avatar Violet 02:09 PM Please review and agree to continue By checking this box and clicking below, you agree to our posted Terms of Use & Privacy Policy and acknowledge that you’re chatting with our automated AI assistant, chats may be retained by us with our service providers, and that responses are informational only and may contain errors.​ Begin chat Cancel bot avatar Violet 02:10 PM Hello there! My name is Violet. It's nice talking with you. 😊 I’m available for support 24/7. If you need help from an associate, I’ll direct you during our hours of operation (6am - 2am ET). People usually ask me about these topics: With 5 buttons or links in Support with my Order Delivery Promos Rewards Returns & Exchanges 02:10 PM Returns & Exchanges bot avatar Violet 02:10 PM What can we help you with? With 3 buttons or links in Return options Refunds Replacement 02:18 PM I mistakenly picked testers for my bathroom spray & when I went in today at the Wrentham store to exchange. Am talking with this kind lady who is helping me to exchange the tester sprays, then a lady from the back her name is Renata comes with an attitude she doesn't even ask or know what is going on and asks me if I purchased the sprays there at the store and I ask her to look at the physical receipt to see for sure I purchased it there and she goes ahead to tell the nice lady can deal with it in a very rude way and am like how in the hell did this Renata lady crackhead get employed in that store. These are kind of people who make the customers not to come back coz of such kind of nasty experiences. Anyway the nice lady assisted me and I was happy.