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Bonnie
Don’t order online. They’re substituting items without notifying customers. This is bad business. I just got off the phone with customer service asking them why they changed my order. I just happened to go online to check my order status and saw the changes. They substituting higher priced items. Customer service told me they couldn’t do anything about it because it already shipped. I don’t think it shipped yet that’s just what they’re telling customers. So now I have to fix this and go to the closet B&B and physically stand in line just to complain to a sales clerk and its not her fault for her to give me a complete refund on all eight items. I’m done with them. I’ve been a customer of B&B for many years and they have sneaky business tactics.
1 week ago
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Bath and Bodyworks has a 2.4 average rating from 122 reviews

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