I received two gift cards from my granddaughter for two different occasions and when I went to use my first gift card, there wasn’t any money on it. I came home and looked at the other gift card and the PIN numbers had been scratched off.. I called the customer service line and got ahold of Sam after several minutes, then got hung up on. Called back and the next guy heard my story and hung up on me too. Foreigners, from another country, hard to understand. I am so disappointed in B&B works, this maybe my last time shopping there. Why should we have to call and check on why there isn’t any money on the gift cards that were recently purchased? Ve ray disappointed customer of 15 plus years.