I shopped with Bath and body Works for 30 years as a very loyal customer and also bought holiday gifts there for all of my friends and family, but that ends today. Their online customer service has been outsourced and I have never had a worse experience than I did this Christmas. I bought $200 worth of items that were lost by FedEx within the first week which is clearly not their problem but from that point, I spoke to customer service four different times including two different supervisors at which time each person told me they re-ordered my order and then when it never arrived, I would Speak to a supervisor who would tell me they re-ordered incorrectly and say they were re-ordering themselves they claim to have re-shipped my products yet I never received any tracking or one single email from the time. The first package went missing. They gave me the runaround and gave me zero compensation for all of the trouble and the fact I had no Christmas gifts to give out here. I am six weeks later still fighting for this package to arrive and I was finally told all they could do for me is give me a refund. I’m in hospitality myself and when I screw up somebody’s order, I pay for it out of my own pocket. I have never had worse customer service experience in my life and as much as I love their products, I won’t shop with them again if hell freezes over because I’ve never been treated with such disregard for my money, my loyalty and as a human being, the first supervisor I spoke to said he was sending me a coupon and even though they were regular coupons that you get in the mail not of any real value I never received it. We went over my email address multiple times being that his accent was so thick but it’s clearly in the company’s records because they emailed me all the time though I have not received one email since the day the first package was lost even though each time I was told that my order was being re-ordered I’m thoroughly disgusted and will shout it from the rooftops anywhere I can, and I literally have never written a complaint about any business in my life