I ordered a pair of headphones on 08/01/21. The Bax website advised of a delivery date of 13/01 and I received a dispatch notification on Monday 11/01 advising a delivery date of 14/01 (not a good start but not the end of the world). The concerning thing was that it was coming from the Netherlands, I immediately thought Brexit and went look for reviews to see if anybody has been charged duty. There were no hidden charges but it appeared that nobody was happy (apart from a few far fetched 5 star reviews). I received my order (22/01), it was intact and exactly what I ordered at a great price. My biggest issue is / was that they seem to be intentionally deceiving people. I see the responses to negative reviews referring to Brexit and border delays, but there is no information about this on the site, they act as if they are really going to honor the estimated delivery time. The obvious deception is that your parcel is not coming from Kent. I would use them again for cheap items like headphone pads or leads but for anything more expensive it is not worth the worry.