Amazing website, brilliant price but abysmal customer service.
After 4 working days the guitar had not arrived so I sent an email.
With no response I phoned customer service to be told it was stuck at the port. I asked if you knew that why didn't you let me know? 2 days later still no guitar. A further 2 days later with no response I phoned again to be told I could not speak to a manager but they would contact them on my behalf.
The following day the guitar arrived. I then received a response to the second email saying your guitar has now arrived. I responded with thank you but it is not addressing your poor customer service but no response.
Still no communication from a manager.
This company has so much to offer in a competitive market but they are letting them selves in simple areas. I.e put on your Web site that some products come from the Netherlands and may be delayed at the port and don't promise 3 working day delivery.
I do not like making these kind of emails and I feel I have given bax music every opportunity to make it right.
3 years ago
Bax Music has a
4.0
average rating
from
2,240
reviews
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