If it was possible to give a negative number of stars I would. I placed an order for a Fender Squire guitar & amp pack plus guitar stand on 7th February 2021 advertised as next day delivery, as the order was placed the delivery changed to a three day delivery. I thought that I was supporting a UK company, so I was surprised to find that the items were actually being shipped from the Netherlands. The items did arrive at the UPS depot in Stanford Le Hope, Essex on the 9th February 2021 but no attempt to deliver was made. After contacting Bax regarding this unacceptable delay I cancelled the order on the 13th February and requested an immediate refund. I was advised to just wait and refuse to accept the delivery when the items arrived and they would be returned to sender & a refund issued. I suggested that Bax contact UPS directly & arrange for the items to be redirected as return to sender, unbelievably they said that they did not know how to do that. So I contacted UPS directly to obtain the information for returns & forwarded this information to Bax to action, which they did & the parcels have been redirected. Several phone calls & emails later and no reply to last email & no resolve so I was left with no option but ask my bank to start drawback proceedings. The bank made a full refund two days later. One item, I don’t know which has been returned to Holland the other is still sitting in the UPS depot. This order was placed on 7th February and today’s date is 8th May.