Dreadful. Ordered item 9th May for delivery 14th. Money taken from my bank account on 11th. Still not arrived. 3 emails unanswered. Requested a refund. No response. After several attempts to phone finally spoke to someone on reception who promised to investigate. 24 hours later still nothing. I understand that things go missing. It's the customer support which is appalling. Whether they are understaffed or just incompetent is not clear. I've already had a wasted day and cancelled appointments waiting for a non-existent parcel. I am going to have to consider legal proceedings to get my money back. Beware.