the missing patch panel fiasco..... so i ordered some bits and bobs on the 22-05-21 five days later i received my order, but it was missing the Neutrik patch panel 48 inputs and the box was not in the best of shape. the "carrier was hermes" i emailed bax who to their credit where helpful in getting this sorted out although they did say that the Neutrik patch panel was not shipped with the rest of the order! and said they (bax) would send it out on monday 31-5-21 it is now friday 04-06-21 and bax sent me an email saying Dear , Thank you once again for ordering with Bax Music. We are sorry to have to let you know that our courier is experiencing delays due to customs issues. However, please be assured that we are doing everything we can to ensure that your order reaches you as soon as possible. Thank you for your patience and understanding regarding this matter, and please accept our further apologies for any inconvenience caused! needless to say i'm not a happy bunny...