It is frustrating to have my urgent requests for support from BAX not responded to and instead I am sent an automatic email inviting me to share my experience. I have boght from this company before with satisafaction but this time has left me with delivery delays which I can understand but with a product not matching the description. I ordered the excellent Samson Express battery powered PA and all the YouTube videos I checked before purchasing show a line out jack socket wheras the one I received has a USB charger port instead! The line out facility was essential as this is a small loudspeaker and I planned on linking two together! I have since ben trying to get a response from Samson support without success!